Privacy Policy

Last updated: 01/07/2025

Kreate Media ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://kreatemedia.co.uk, in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

Kreate Media is a creative marketing agency specialising in web design, social media management, and digital advertising services. We operate primarily within the UK but serve clients globally.

2. What Information We Collect

We may collect and process the following types of personal information:

  • Contact details – name, email address, phone number

  • Business information – company name, job title

  • Technical data – IP address, browser type, cookies

  • Usage data – pages visited, time spent on site, clicks

This information is collected when:

  • You complete a contact form

  • You sign up for a newsletter or download

  • You interact with our website or ads

  • You work with us as a client or make an enquiry

3. How We Use Your Information

We use the data we collect to:

  • Respond to your enquiries or requests

  • Provide services and client support

  • Send relevant updates or marketing materials (only with consent)

  • Improve the website experience and analyse usage

  • Comply with legal obligations

4. Legal Bases for Processing

We only process personal data when we have a lawful basis to do so, which may include:

  • Consent (e.g. marketing communications)

  • Contractual necessity (e.g. providing our services)

  • Legal obligation

  • Legitimate interests (e.g. improving our services or preventing fraud)

5. How We Store and Protect Your Data

We take appropriate security measures to protect your personal information:

  • SSL encryption for data transmission

  • Restricted access to data

  • Secure cloud-based tools

We retain personal data only as long as necessary for the purpose it was collected or to meet legal obligations.

6. Sharing Your Information

We do not sell or rent your data. We may share your information with:

  • Trusted third-party service providers (e.g. email marketing platforms, analytics tools)

  • Law enforcement or regulators if required to do so by law

All third parties are obligated to handle your data securely and only for specified purposes.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your data

  • Request correction of inaccurate data

  • Request erasure (“right to be forgotten”)

  • Object to or restrict processing

  • Withdraw consent at any time

  • Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise any of these rights, email us at: hello@kreatemedia.co.uk

8. Cookies

Our website uses cookies to enhance your experience. You can control cookie settings in your browser or via our cookie banner. For more detail, please see our Cookie Policy [link if available].

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have questions about this Privacy Policy or the data we hold on you, please contact:

Ellis Shelley
Kreate Media
Email: hello@kreatemedia.co.uk
Website: https://kreatemedia.co.uk